Return Policy

Last updated: 29 October 2026

At MARNHOLD, we want you to feel confident when shopping with us. We offer a 30-day return period in addition to any statutory rights that may apply to your purchase.

30-Day Returns

Contact info@marnhold.com within 30 days of delivery with your order number and the item you wish to return. You may include the reason to help us assist you; a reason is not required to exercise a statutory right of withdrawal. We will provide the designated return address in the United Kingdom and packing instructions. This is a return destination, not necessarily our registered office; please obtain the correct address before posting.

Return Conditions

Under our voluntary 30-day return policy, change-of-mind items should be unused, uninstalled and complete, in their original condition and packaging. These voluntary conditions do not restrict statutory withdrawal or faulty-goods rights. For statutory withdrawal, you may inspect the goods as you would in a shop; missing packaging alone does not remove your legal rights. Any lawful deduction is limited to loss in value caused by handling beyond what is necessary to inspect the goods.

Return Shipping Costs

For change-of-mind returns, you arrange and pay for the return shipment and provide us with the return tracking number. Keep proof of postage until your return has been resolved. If returning from outside the United Kingdom, follow the carrier’s customs instructions and accurately identify the parcel as returned goods where applicable. Faulty, damaged or incorrect goods are handled separately under your legal rights.

If an item is faulty, damaged, incorrect or does not conform to the order, please contact us before returning it. Where required by applicable consumer law, MARNHOLD will cover the reasonable cost of returning such goods.

Damaged, Faulty or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, incorrect or incomplete, contact us at info@marnhold.com as soon as possible with your order number and, where relevant, photographs showing the issue.

We will review the matter and provide an appropriate solution in accordance with applicable consumer law.

Exchanges

If you would prefer another model or finish, contact info@marnhold.com within 30 days of delivery before returning the original item. We will confirm availability, compatibility information and the return or replacement arrangements. Do not assume that an exchange or a prepaid return label has been arranged until we confirm it. Statutory remedies for faulty or incorrect goods remain unaffected.

Delayed or Missing Return Parcels

Use a tracked return service, give us the tracking number and retain proof of postage. If your return is delayed or missing, contact us with that evidence so we can review the case with you and the carrier. We do not automatically deny a statutory refund solely because a parcel has not yet arrived where you have supplied legally sufficient proof of return.

Choosing the Right Product

Before ordering a tap, shower system or accessory, check its dimensions, mounting arrangement, connections, required water pressure and compatibility with your basin, bath or kitchen sink. If a product detail is not shown, ask us before purchase. Do not install the item until you have checked it against your order.

Order Cancellations

Orders may be cancelled before they have been dispatched.

If you wish to cancel your order, please contact us at info@marnhold.com as soon as possible.

Once an order has been dispatched, we may no longer be able to stop or cancel the shipment. This does not affect any statutory cancellation, withdrawal or return rights that may apply after dispatch or delivery.

Refunds

We aim to complete inspection and initiate any approved refund within 7 business days after receiving the returned parcel, and always within applicable statutory deadlines. We will notify you of the outcome. Approved refunds go to the original payment method; your bank or payment provider may take additional time to display the funds.

Where required by applicable law, eligible standard delivery charges will also be refunded. Additional delivery costs resulting from choosing a delivery method more expensive than our standard delivery option may not be refundable.

For returns accepted under our voluntary 30-day return policy after any mandatory statutory withdrawal period has expired, original delivery charges are non-refundable unless otherwise required by law.

Statutory Consumer Rights

Nothing in this policy limits or excludes any statutory rights available to consumers under applicable consumer protection law.

Our 30-day return policy is provided in addition to your statutory rights.

For qualifying UK and EU distance purchases, you normally have 14 days after delivery to notify us that you wish to withdraw, then a further 14 days to send the goods back. A clear statement by email is sufficient; no particular form or reason is required. Where these rules apply, we refund within the statutory period and may withhold the refund only until we receive the goods or evidence of return, whichever is earlier. Our voluntary 30-day policy and any mandatory local consumer rights remain in addition to these protections.