You can contact our team through our Contact page. For product enquiries, include the product name and any relevant measurements or installation details.

Choose a product, select any available options and add it to your basket. Follow the checkout steps to review your order, delivery details and payment before confirming.

The available payment methods are displayed at checkout. Options may vary depending on your location and device.

Checkout is processed through Shopify's secure commerce infrastructure. Please verify that you are shopping on marnhold.com before entering payment details.

You can find delivery, returns, privacy and other store information through the links in our website footer. If you need assistance, please contact us.

Product prices and promotions may be updated. The price displayed during checkout is the price presented for your order before you confirm payment.

Check the product's verified dimensions, mounting type, connection sizes, water-pressure requirements and finish. If any specification is unclear, contact us before ordering.

We aim to present finishes accurately, but colours and reflections can look different under different lighting and screen settings. Refer to the product's finish description and contact us if you need clarification.

Materials vary by product. Please check the product listing for confirmed construction and finish details rather than assuming all products use the same materials.

Compatibility depends on the model and your plumbing system. Check the stated minimum and maximum pressure requirements for the exact product before purchase.

Dimensions and connections can differ between models and installations. Please review the specific product's technical information and consult your installer.

Compatibility depends on the existing fitting, tap holes, available space, plumbing connections and installation dimensions. Compare these details before placing an order.

For routine cleaning, use a soft cloth and clean water, then dry the surface. Avoid abrasive pads, powders and aggressive chemical cleaners. Follow the product-specific care instructions; contact us with the product name if you need guidance.

Check the individual product information and included documentation. We recommend installation by a suitably qualified professional. Contact us with the product name if you need the applicable installation instructions.

We recommend installation by a suitably qualified professional. Confirm measurements, connections and pressure requirements before installation and always follow the instructions supplied with the product.

Any applicable product warranty should be confirmed from the individual product information or with our support team. Your statutory consumer rights remain unaffected.

Review your order confirmation and any subsequent shipping updates. If you need help, contact us with your order number.

Contact us as soon as possible with your order number and requested changes. We will check whether the order can still be updated before dispatch.

Contact us as soon as possible if you wish to cancel or change an address. Before dispatch, we will assist where possible; if an order is cancelled before dispatch, the amount paid is refunded without a cancellation deduction. After dispatch, we may be unable to stop the parcel or change its address, but your statutory cancellation and return rights remain unaffected.

Contact us immediately with your order number and the correct address. Address changes cannot be guaranteed once an order has been dispatched.

Check your inbox and spam folder and verify the email address used at checkout. If you still cannot locate it, contact us with your name and order details.

Yes. Please send us the product name and the measurements or technical information you need, and we will help confirm the available details.

Available destinations and shipping options are shown at checkout based on your address and the products in your basket.

Shipping is free on all orders to destinations available at checkout, with no minimum spend.

Orders are prepared within 1–2 processing days after payment is confirmed. Processing days are Monday to Saturday, excluding public holidays. Processing time is separate from delivery time. Estimated delivery is 7–10 delivery days after dispatch. Delivery days are counted Monday to Saturday, excluding public holidays. These are estimates, not guaranteed arrival dates; carrier or customs delays may affect the actual arrival date.

Every dispatched order is provided with tracking information, sent to the email address used at checkout. Please allow time for the carrier’s tracking system to update after dispatch. If you have not received your tracking details, contact info@marnhold.com with your order number.

Please inspect your delivery promptly. If the packaging or product appears damaged, contact us with your order number and clear photographs so we can review the issue.

Yes. Some larger or specialist products may need an arranged delivery. If applicable, we will contact you using the details provided with your order.

If a parcel is delayed, missing or marked delivered but not received, contact us with your order number. We will investigate with the carrier and arrange an appropriate replacement or refund where required by your consumer rights. A delivery scan alone does not automatically settle a disputed delivery.

MARNHOLD covers customs duties, import taxes and clearance charges for the outbound shipment. No additional import payment should be due on receipt. If a carrier asks you to pay, contact info@marnhold.com before paying so we can resolve it.

You can request a return within 30 days of receiving your order. Read our Return Policy for the conditions and instructions. This voluntary policy does not restrict your statutory rights.

Contact info@marnhold.com within 30 days of delivery with your order number and the item you wish to return. You may include the reason to help us assist you; a reason is not required to exercise a statutory right of withdrawal. We will provide the designated return address in the United Kingdom and packing instructions. This is a return destination, not necessarily our registered office; please obtain the correct address before posting. For change-of-mind returns, you arrange and pay for the return shipment and provide us with the return tracking number. Keep proof of postage until your return has been resolved. If returning from outside the United Kingdom, follow the carrier’s customs instructions and accurately identify the parcel as returned goods where applicable. Faulty, damaged or incorrect goods are handled separately under your legal rights.

Under our voluntary 30-day return policy, change-of-mind items should be unused, uninstalled and complete, in their original condition and packaging. These voluntary conditions do not restrict statutory withdrawal or faulty-goods rights. For statutory withdrawal, you may inspect the goods as you would in a shop; missing packaging alone does not remove your legal rights. Any lawful deduction is limited to loss in value caused by handling beyond what is necessary to inspect the goods.

If goods are faulty, damaged, incorrect or non-conforming, contact us before returning them so we can arrange an appropriate remedy. We cover reasonable return costs where required by applicable consumer law. For change-of-mind returns, you arrange and pay for the return shipment and provide us with the return tracking number. Keep proof of postage until your return has been resolved. If returning from outside the United Kingdom, follow the carrier’s customs instructions and accurately identify the parcel as returned goods where applicable. Faulty, damaged or incorrect goods are handled separately under your legal rights.

Contact our support team with your order number and photographs of the item and packaging. We will review the issue and advise on the next steps.

We aim to complete inspection and initiate any approved refund within 7 business days after receiving the returned parcel, and always within applicable statutory deadlines. We will notify you of the outcome. Approved refunds go to the original payment method; your bank or payment provider may take additional time to display the funds.

Please see our Returns page or contact us before sending back an item. Your statutory consumer rights are not affected.

Approved refunds are returned to the original payment method. Contact us if that payment account has been closed so we can check the options with the payment provider; we cannot promise a refund to another person’s card or account.

Use a tracked return service, give us the tracking number and retain proof of postage. If your return is delayed or missing, contact us with that evidence so we can review the case with you and the carrier. We do not automatically deny a statutory refund solely because a parcel has not yet arrived where you have supplied legally sufficient proof of return.

We do not charge an automatic restocking fee for a statutory withdrawal. A lawful deduction may apply only for loss of value caused by handling beyond what is necessary to inspect the goods. Your rights for faulty, incorrect or non-conforming goods are unaffected.