Last updated: 29 October 2026
This Shipping Policy explains how orders placed through MARNHOLD are processed, shipped and delivered.
1. Order Processing
Orders are prepared within 1–2 processing days after payment is confirmed. Processing days are Monday to Saturday, excluding public holidays. Processing time is separate from delivery time.
2. Shipping Destinations
MARNHOLD ships to the countries and regions made available during checkout.
Available delivery options may vary depending on your destination, the products ordered and the shipping service available for that location.
If a destination is not available during checkout, we are currently unable to ship the order to that location.
3. Shipping Costs
Shipping is free on all orders to destinations available at checkout, with no minimum spend. MARNHOLD covers outbound shipping costs, customs duties, import taxes and clearance charges. You should not be asked to pay additional delivery or import charges on receipt. If a carrier requests payment, contact us before paying so we can resolve it.
4. Estimated Delivery Times
Estimated delivery is 7–10 delivery days after dispatch. Delivery days are counted Monday to Saturday, excluding public holidays. These are estimates, not guaranteed arrival dates; carrier or customs delays may affect the actual arrival date.
5. Tracking Your Order
Every dispatched order is provided with tracking information, sent to the email address used at checkout. Please allow time for the carrier’s tracking system to update after dispatch. If you have not received your tracking details, contact info@marnhold.com with your order number.
6. Delivery Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
- Recipient name
- Street address
- House or apartment number
- City
- Postal code
- Country
- Contact information
If you notice an error after placing your order, contact us at info@marnhold.com as soon as possible.
We will make reasonable efforts to assist before dispatch, but we cannot guarantee that delivery information can be changed once an order has entered processing or has been dispatched.
7. Order Cancellations Before Dispatch
Contact us as soon as possible if you wish to cancel or change an address. Before dispatch, we will assist where possible; if an order is cancelled before dispatch, the amount paid is refunded without a cancellation deduction. After dispatch, we may be unable to stop the parcel or change its address, but your statutory cancellation and return rights remain unaffected.
8. Delivery Delays
Although we aim to ensure orders are delivered within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control.
These may include:
- Carrier or transportation delays
- Customs procedures
- High-volume periods
- Public holidays
- Severe weather
- Incorrect or incomplete delivery information
- Local delivery disruptions
- Other circumstances outside our reasonable control
If your shipment is significantly delayed, please contact us so that we can review the available tracking information and assist you.
9. Customs, Duties and Import Taxes
Shipping is free on all orders to destinations available at checkout, with no minimum spend. MARNHOLD covers outbound shipping costs, customs duties, import taxes and clearance charges. You should not be asked to pay additional delivery or import charges on receipt. If a carrier requests payment, contact us before paying so we can resolve it.
10. Failed Delivery
Customers are responsible for ensuring that someone can receive the parcel where required and for following any delivery instructions provided by the carrier.
If delivery cannot be completed because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, failure to collect a parcel or another circumstance attributable to the recipient, the parcel may be returned to the sender.
Where permitted by applicable law, additional shipping costs resulting from a failed delivery may be deducted from any applicable refund or charged before reshipment.
11. Refused Deliveries
If you no longer want an order after it has been dispatched, please contact us before refusing delivery whenever possible.
Refusing a parcel does not automatically constitute an approved return.
Returns are handled in accordance with our Return & Refund Policy and applicable consumer law.
12. Lost Shipments
If a parcel is delayed, missing or marked delivered but not received, contact us with your order number. We will investigate with the carrier and arrange an appropriate replacement or refund where required by your consumer rights. A delivery scan alone does not automatically settle a disputed delivery.
13. Damaged Deliveries
If your order arrives visibly damaged, please contact us as soon as possible.
Where possible, provide:
- Your order number
- Photographs of the parcel
- Photographs of the damaged product
- A brief description of the issue
This information helps us review the situation and provide an appropriate solution.
14. Multiple Shipments
In some circumstances, products within the same order may be shipped separately.
If your order is divided into multiple shipments, you may receive more than one shipping confirmation or tracking number.
You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments unless otherwise agreed with you.
15. Returns
Shipping an order back to MARNHOLD is governed by our separate Return & Refund Policy.
For standard change-of-mind returns, return shipping costs are the responsibility of the customer, except where applicable law provides otherwise.
Please contact our customer service team before returning any product.
16. Contact Us
For questions regarding shipping, tracking or delivery, please contact:
MARNHOLD Customer Service
Email: info@marnhold.com
Telephone: +44 7758 152639